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TERMS OF SALE

 The site was created for the sale to private consumers of wines in compliance with Italian regulations on distance contracts. Purchases may only be made by persons of legal age.

The sale is regulated by these General Conditions as well as by the methods indicated in detail in the sections of this site called, respectively, Privacy Clause and Delivery Terms, which must be considered an integral and substantial part of the sales contract. We therefore invite the Customer, before sending the order, to carefully read the conditions of sale as identified above and the information contained therein and to print them or save them on another durable medium accessible to him.

Any changes or new conditions of sale will be promptly notified to the Customer, will be effective from the moment of publication on the site and will apply only to sales concluded after publication.

The sending of the order by the Customer is valid as acceptance of the sales conditions in force at that time.

CONCLUSION OF THE CONTRACT

The order sent by the Customer to Tenuta il Pozzo S.r.l. Società Agricola through the Internet must be completed in all its parts and must contain the elements necessary to identify the Client and the products ordered as well as an indication of the place of delivery, otherwise it will be null and void. Tenuta il Pozzo S.r.l. Società Agricola will send the Client by e-mail or other form of communication an order receipt confirmation, containing a reference to the applicable sales conditions.

CHARACTERISTICS AND AVAILABILITY OF THE PRODUCTS

Tenuta il Pozzo S.r.l. Società Agricola undertakes, in accordance with the law, to promptly inform the Client of any unavailability of the product ordered. In case of purchase order of products with variable weight (products weighed and wrapped following a specific order of the Client) there may be a deviation between the quantity ordered and that actually delivered, with a consequent deviation in weight and price. The actual weight is determined when the product is prepared and can vary by up to 10% compared to the size indicated in the order. In the latter case, the Customer will be required to pay the price corresponding to the quantity of product actually delivered, it being understood that the charge to the Customer can never be higher than that indicated at the time of order.

DELIVERY

Tenuta il Pozzo S.r.l. Società Agricola delivers the product or products ordered by the Client, under the conditions expressly indicated in the section of this site called Delivery method.

 PRICES AND PAYMENT METHODS

The prices of the products indicated in the various sections of this site include VAT. The prices applied are those indicated on the site at the time of order by the Customer. The prices of individual products are subject to change and, therefore, the prices indicated on the site from time to time, cancel and replace those previously indicated.

The price of the products purchased, together with the cost of home delivery, must be paid by the Customer when ordering online, by Credit card. Purchases made on this portal are safe and guaranteed.

– Payment by credit card

Any payment by the customer can only be made using the credit cards indicated on the website www.villailpozzo.com.

The communications relating to the payment and the data communicated by the customer when the payment is made take place on special protected lines.


REFUND

In case of cancellation of the order or non-acceptance by Tenuta il Pozzo S.r.l. Società Agricola, the amount will be refunded by the same means with which the order was placed (Credit Card).

TAX RECORDS:

The tax documentation will be issued by Tenuta il Pozzo S.r.l. Società Agricola at the time of delivery.

To request copies of documents (tax receipt, invoices, etc. …) the Client can contact Tenuta il Pozzo S.r.l. Società Agricola by e-mail at info@villailpozzo.com or by telephone at +39 0571 669259, remembering to ALWAYS indicate the type and number of document for which the copy is requested.

GUARANTEES AND LIABILITY

Tenuta il Pozzo S.r.l. Società Agricola, within the limits of availability as regulated above, guarantees that products equal to those indicated and described on the site will be delivered. It guarantees compliance with all regulations regarding the storage of products until delivery to the place indicated in the order. For all products sold is the responsibility of the manufacturer. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the packaging. The images on the site are provided to the customer to facilitate the recognition of the products; due to variations in the packaging by the manufacturer, the photos may not exactly reflect the appearance of the product delivered.

DELIVERY METHOD

Once order and payment have been received from the Customer, Tenuta il Pozzo S.r.l. Società Agricola agrees the collection with the shipping company (usually one to two collections per week). Once the products are collected, the goods are delivered on Italian territory within 24/48 hours.

It is possible to ask for advance notice by telephone on delivery, at an additional cost of 3,60€.

In case the telephone notice is not required, the courier will try twice to deliver the goods, after which they will go into storage and will be returned to the sender: the customer will therefore have to pay the full delivery.

INFORMATION ON ORDER AND SHIPPING STATUS

For each shipment the Customer has the right to request by e-mail at info@villailpozzo.com the tracking number for the shipment of his order through which he can check on the website of the courier / carrier used, or through call-center of the same, the status of the shipment of his order.

SHIPPING COSTS

The cost of transport will be calculated by the system based on the weight and/or number of items ordered.

FREE: for orders over 140€ the delivery on Italian territory is free of charge by Tenuta il Pozzo S.r.l. Società Agricola.

DELIVERY

In order to guarantee an adequate service in terms of time but also to safeguard the product (e.g. breakages during transport) we rely on couriers specialized in the transport of quality wine.

Please note: these will call you to agree on the day and time of delivery in case the customer has expressly requested notice of delivery during the choice of place of destination

If notice of delivery is not required, if the consignee is not available, after two attempts the goods will go into storage and therefore the amount of the delivery must be repaid.

Deliveries to the floor are free of charge for weights under 20kg; they are subject to a surcharge of 15€ per quintal over 20kg.

IMPORTANT!

AT THE TIME OF DELIVERY CHECK THAT:

  1. the parcel is intact, not damaged or wet
  2. the quantities correspond to those ordered by you.

In case you find a damage or a lack, we suggest you to accept the delivery subject to control and to contact us immediately at info@villailpozzo.com: in this way, the Customer has the possibility to verify with calm the conformity of the order and Tenuta il Pozzo S.r.l. Società Agricola will have the possibility to claim against the courier in case of anomalies.

CANCEL OR MODIFY AN ORDER

To modify or cancel an order already placed, it is necessary to contact Tenuta il Pozzo S.r.l. promptly. Società Agricola by e-mail at info@villailpozzo.com or by telephone at +39 0571 669259, ALWAYS indicating the order number of reference.

DISPUTES AND APPLICABLE LAW

Civil disputes concerning the application, execution and interpretation of the distance selling contract shall be subject to Italian jurisdiction and the Court of Florence shall have jurisdiction. Contracts stipulated at a distance with Tenuta il Pozzo S.r.l. Società Agricola are governed by Italian law and, as far as not expressly provided for, the relevant laws apply.

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